*Return and Refund Policy*

*1. Cancellation Policy::*

*Cancellation by Participant:*

• Participants can cancel their course enrollment up to 14 days before the course start date for a full refund.
• Cancellations made less than 14 days but more than 7 days before the course start date are eligible for a 50% refund.
• Cancellations made less than 7 days before the course start date are non-refundable.

*Cancellation by Provider:*

• We reserve the right to cancel the course if minimum enrollment is not met or due to unforeseen circumstances. Participants will be notified at least 7 days in advance.
• In case of provider-initiated cancellation, participants will receive a full refund or the option to transfer their enrollment to a future course.

*2. Refund Policy:*

At Filmy Captains, we are committed to providing high-quality filmmaking education and ensuring your satisfaction with our courses. If you are not completely satisfied with your course purchase, we offer a straightforward refund policy. Refunds will be issued under the following conditions:

• You have completed less than 20% of the course content and request a refund within 5 days of the purchase date.
• The course content does not meet the quality standards or specifications as outlined on our website.
• Technical issues prevent you from accessing or completing the course despite reasonable attempts to resolve them with our support team.

*3. Return Policy:*

As an online filmmaking institute, we do not offer returns for physical products.

*4. How to Request a Refund or Report an Issue:*

To request a refund or report an issue with your course purchase, please contact our customer support team at +9162617-62716. When requesting a refund, please provide your name, email address associated with the purchase, course name, and a brief explanation of why you are requesting a refund. Our team will review your request and respond to you in a timely manner.

*5. Refund Processing:*

Refunds for course purchases will be processed using the original method of payment. Please allow 15 business days for the refund to appear in your account, depending on your financial institution's processing times.

*6. Exceptions:*

Certain courses may have specific refund policies or terms outlined on the course enrollment page. Please review the course details before making a purchase to understand any unique refund conditions that may apply.

*7. Changes to this Policy:*

Filmy Captains reserves the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or communicating directly to customers.

*8. Contact Us:*

If you have any questions or concerns about our return and refund policy, or need assistance with a refund request, please don't hesitate to contact us at +9162617-62716 for prompt assistance.